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Cross-border problem-solving (SOLVIT centres)
The selected organisation: Ekonomikas ministrija
Short description:
SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway. SOLVIT is free of charge.
It is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.
SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.
Individual, Private law legal persons
Maximum duration (days):
Process description
Documents and forms
Other information
1. solis / Service requests
It is possible to submit a complain to SOLVIT by using an online form or e-mail. Before submitting a complaint to SOLVIT it would be useful to double-check if a problem is a result of with the national, regional or government institution activities and your EU rights (stated in treaties, regulations, directives, etc.) are violated. If there are doubts whether the complaint is related to EU law, we recommend you use Your Europe Advice service. The complaint must be accompanied by documents certifying the incorrect application of EU law – the official decision, letters, e-mail correspondence, as well as with the related personal documents (for example, passport copy, marriage certificate or driving licence).
Payments: View payments
An e-service in authorities home page SOLVIT centres in Latvia
2. solis / Receiving service
The applicant will receive the response related to the problem within one week, including an indication of whether or not SOLVIT could take on their case. The applicant should receive a confirmation of whether their case is accepted by the Lead centre and therefore opened as a SOLVIT case within one month. If the problem cannot be accepted as a SOLVIT case, applicant must be informed of the reasons and be advised of another possible course of action that might help them resolve the issue. Ten weeks after the case acceptance the applicant should receive a solution. In exceptional cases where the solution is about to be found, the case may stay open for the additional 4 weeks.
Payments: View payments