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SOLVIT centres should complain – this can be done onsite, as well as using an online form, e-mail, telephone, or by post. Before lodging a complaint with SOLVIT centres would be useful to double-check, or a problem with the national, regional or self-government institution activities and are you sure you violated EU law (treaties, regulations, directives, etc.). If there are doubts whether the complaint related to EU law, we recommend that you use the Service Your Europe Advice and assistance. The complaint must be accompanied by documents certifying the conduct of the national authorities of the incorrect application of EU law – the decision, answer letters, e-mail correspondence, as well as with the complaint related personal documents (for example, Passport, marriage certificate or driving licence).
For further information see the SOLVIT centre home page http://ec.europa.eu/solvit/index_lv.htm
To learn about what EU law is violated, an informal legal advice you can receive Portal - Your Europe http://europa.eu/youreurope/advice/index_lv.htm