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Consumer rights


Information updated on 24.04.2019.

When we buy different goods and services everyday, we each become a consumer. If a product or service purchased shows a defect, for example, it does not work, the clothing has an inverted seam, which results in a rupture or incomplete assembly, it may be considered not to be in conformity with the terms of the purchase or contract. To know, remember and defend your consumer's rights for offers in the rich world, it is worth dating some important conditions.


If you find that the product or service does not comply with the terms of the contract, you have the right to claim the seller.


Description of the “Consumer Rights” life situation with a video attachment


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1. How to make sure the company is entitled to provide services and sell goods? 1. How to make sure the company is entitled to provide services and sell goods?
2. In which cases has the consumer's rights been infringed? 2. In which cases has the consumer's rights been infringed?
3. What are the quality of goods and services that are compatible with the terms of the contract? 3. What are the quality of goods and services that are compatible with the terms of the contract?
4. At what time should the claim for a non-compliant product be invoked? 4. At what time should the claim for a non-compliant product be invoked?
5. What can the consumer demand? 5. What can the consumer demand?
6. What will be taken into account when accepting the consumer's claim? 6. What will be taken into account when accepting the consumer's claim?
7. Where do I go if I can't agree with the salesperson? 7. Where do I go if I can't agree with the salesperson?
8. What is required to file a claim for an inappropriate purchase to PTAC? 8. What is required to file a claim for an inappropriate purchase to PTAC?
9. Where to address suspected breaches of health service providers? 9. Where to address suspected breaches of health service providers?

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