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Where to turn to protect their consumer rights

Every citizen has the right on the purchase of goods or services to the seller claims about the non-conformity of goods or services with contract terms 2 years from the purchase of goods or the date of receipt of services.

If you found your purchased the non-conformity of goods or services with

contract provisions ( making any purchases the contract is concluded and as a transaction certifying document serves as the purchase cheque), you have the right to a salesperson to establish a claim.
The manufacturer or seller shall be obliged to ensure the conformity of goods or services with the provisions of the contract, i.e. to ensure that the item, service, or as a result, made in such a case should not defect to a product or service can be used for their intended purpose.

The seller to make claims,

defect may not be marginal or misuse.

If non-compliance with the provisions of the contract was the first 6 months

after the date of purchase may nominate one of the following requirements:

goods:

  • to reduce the price of the goods;
  • goods free of charge to prevent or compensate you with the provisions of the contract goods corrective expenditure;
  • to exchange the goods for breach of contract conforming to the provisions of the same or equivalent goods;
  • to cancel the purchase agreement and to repay the amount of money paid.
Services:
  • to reduce the price of the service;
  • free of charge repair service with the provisions of the contract;
  • make another object of the same or same quality material, or to provide a service conforming with the contract provisions; 
  • cancel the contract and repay the amount of money paid for services. 

If non-compliance with the provisions of the contract came out after 6 months,

may nominate one of the following requirements:

products:
  • free of charge goods with the provisions of the contract to prevent or compensate you goods corrective expenditure;
  • to exchange the goods for breach of contract conforming to the provisions of the same or equivalent goods.
After the first half of the consumer may not receive the full amount of money paid for the item because the item has already deteriorated. It is therefore depreciated, and its value is reduced in the original price of goods. To calculate depreciation of the parties agree on the depreciation value or the seller shallapply its expertise independently. Expertise, which aims, the depreciation calculation, costs are borne by the seller.
Services:
  • free of charge repair service with the provisions of the contract; 
  • to exchange the goods for breach of contract conforming to the provisions of the same or equivalent goods. 

In order to put forward some of the above claims

need to write an application for a company from purchased product / service, describing the problems identified and accompanied by a cheque / copy of the contract which confirms that the rest of the product or service owner.

The seller shall respond

within 10 calendar days. If the company’ s management, for some reason, your claim ignores or refuses the goods / services to prevent, you have the right to appeal to the complaintto the Consumer Rights Protection Centre (CRPC).

Application CRPC

CRPC electronically must submit an application describing the particular problem, and it must be accompanied by documents skanētus (cheque / contract, a submission with the claim by the operator, the host response, etc.). Electronic documents prior to the date of dispatch must be prepared in accordance with the Cabinetof Ministers on 2005 June 28 Regulation No. 473, signed with secure electronicsignature and should be sent to the electronic mail address: ptac@ptac.gov.lv.

After document receipt CRPC

After document receipt CRPC , within one working day shall be forwarded to the applicant a communication on electronic documents to electronic mail address from which the document is sent. CRPC the reply to the submission shall be provided within a month. If you discuss with inferior goods, or you 've got suspicions about it, reports the Consumer Rights Protection Centre or the Food and Veterinary Service.

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