SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway.

SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.

SOLVIT is not a court!

    •  If you problem arise in another EU country (cross-border issue)

    •  Your rights under EU law are breached by public authority in EU country

•  If your company is having problems with another company

•  If you have a consumer-related problem

•  If you are seeking compensation for damages

•  If you take your case to court (due to its informal nature, SOLVIT cannot run in parallel with formal or legal proceedings)

You can submit a complaint by filling in application form at solvit.eu.

Your case will be handled by 2 SOLVIT Centres – your local SOLVIT centre (home centre) and the SOLVIT centre in the country where the problem occurred (lead centre).

SOLVIT centres can only point to other public authorities to the possible misapplication of EU law. If the authority does not follow the instructions of SOLVIT, don't hesitate to take your case to court.

Before submitting a complaint to SOLVIT make sure:

•  If a problem is breached by a public authority in another EU Member State?

•  Which EU norms are violated?

Legal consultations:

•  Your Europe Advice (free legal consultations on EU citizens' rights)

•  Europe Enterprise Network (for companies)

•  European Consumer network (for consumers)